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15:07 18 Dec 17
Great Customer Service. Nathan was on time, polite and professional. Since replacing the batteries took very little time he also lubricated the chain and tightened the folding seat for the same price. I will use him again.
21:02 21 Dec 17
We had a wonderful experience with Mission Access! They installed a black aluminum ramp this summer to make our home more accessible for friends and family who are elderly or have physical challenges. We are very pleased with the quality of the ramp & the purchasing & installation experiences! Nathan, our contact at Mission Access, was friendly, thorough, and prompt, & provided an excellent customer experience. We would highly recommend Mission Access for anyone who is looking for great customer service & a great product!
02:02 12 Jan 18
We appreciated working with Mission Access very much to get their help in installing a wheelchair ramp for my dad at my parents house in Ithaca, NY. Because the need came up suddenly, Nathan and Derek were able to get us in the schedule quickly, visit to size up the ramp that would be needed, and have it custom made and delivered. I appreciated that we had the option to rent rather than buy the unit, and when our use was finished they promptly removed it. Most of all, this project came up at a difficult time for our family as my dad had fallen into poor health, and what really came across was Nathan's compassion and caring.
22:07 06 Feb 18
Bought a Bruno exterior stair lift last summer. It's great , works in the worst snows.I needed it by a particular date. I think it was within 2 weeks and Nathan got it installed in time for the appointment. I was very pleased with Nathan's knowledge of his product and the timelyness of the installation.
01:52 05 Mar 18
They went above and beyond to get the ramp in quickly. It works great and the snow is easily removed. I thank Nathan for all of his efforts!
11:47 10 Apr 18
My brother has Cerebral Palsy and is confined to a wheelchair. Mission Access helped turn his home into a Smart Home so he can have easier access to a number of things in his home. Jonathan and Mission Access listened to him and treated him with respect and care. Forever grateful.
20:40 19 Apr 18
Nathan was great to deal with when we ordered two stairs. He was very responsive, always respectful and overall a true professional. We were treated very well by him and his coworker Bruce. My family is very pleased. Such professionalism gives us much comfort.
01:29 12 May 18
The People @ Mission Acsess are Awsome! They took the time to listen and teach me about the technology in my home. I am confined to a wheelchair so the tech stuff has been a great help around the house. I am great full for the caring approach Johnathan and his team took with me, and am excited to continue with them in the future! They have made my life a lot easier! Highly Recommend!❤️❤️
21:00 01 Jun 18
What a great experience we had with a reliable company!! We were in an urgent situation to get my family member's home accessible with two stairlifts. I contacted Jonathan Walters at Mission Access and was able to receive an assessment, quote and installation quickly. This was the only way she would be able to stay in her own home safely, which was very important to her, but as a Registered Nurse, even more important to me. Derrick did our installation and was polite, professional, and knowledgeable, he did a fantastic job and it works seamlessly . I highly recommend Mission Access to anyone in need of a safe solution, to keep family members in their own home.
23:25 27 Dec 18
Matt and Alex came out today to replace batteries on my dead stair lift. After carefully listening to the history, they did extensive troubleshooting and discovered the charging system was not operating properly. In addition to the charger and batteries they noticed some previous work on the lift that was done not up to their standards. They proceeded to take the thing apart and repair all of the previous mess. I can't give a high enough recommendation to these two very knowledgeable and conscientious gentlemen. I wouldn't hesitate to recommend their services and I won't hesitate to call them whenever I have a need. They are the best! Matt and Alex should teach classes on excellent customer service!!
02:45 06 Jan 19
We were in a bind to find a way to get me home from transitional care rehab. The problem was I could not bear weight on my leg with a broken femur. I could not get up the 7 steps in our house. We called Jonathan Walters and gave us a great rental price compared to another company. The best part is that they installed it the next day. The installers were very meticulous and very professional.This is a great company. Mike & Louise Metzger
18:46 31 May 19
Matt is fantastic.
12:32 01 Jun 19
Very professional. Stairs were in within a few days of contacting Missionl Everything was well explained and installers were great to work with. They treated our historic home with great respect.
14:55 01 Jul 19
My entire experience with Mission Access was excellent. I got the idea in my head to replace our decaying front deck with a ramp so my nephew who has mobility issues can visit more easily. Matt came and took measurements in 2 feet of snow and gave me a couple quotes and answered all my questions. Of course we had to tear the deck down, and after a busy spring, Matt came over and remeasured and checked against our initial specifications. We made a few tweaks and Matt even saved us money buy offering us some used parts. The install was quick and easy. Everyone at Mission Access is so incredibly helpful, knowledgeable, and patient!
23:30 14 Aug 19
Quality work, outstanding customer service, and quick turnaround times. We had a wonderful experience with Mission Access and will continue to use them in the future. Would highly recommend. Everyone we spoke to was wonderful and the customer service was outstanding. They came out to our house multiple times (at our request) to help us weigh our options and choose the best solutions for our home. Mission installed a metal outdoor ramp, installed a stair lift, handled our bathroom remodel, and advised us on and installed bars and hand rails.
00:10 14 Jan 20
Horrible customer service. Absolutely would not recommend this company. They make agreements with customers and break the contract.
14:11 20 Jun 20
To: Matt at Mission Health + HomeThank you for such fast Service: You Installed a stair lift for us within 2 days of calling. It took 3 people to get my Dad down the stairs and you gave him his independence back and took away fears of his falling. Thank you for working Independently: A surprise apt. for my Dad meant I was not able to greet you as planned when you arrived and I truly appreciate your flexibility. You were very reliable and took initiative to know & do what needed to be done. Thank you for your professionalism: When I arrived home with my Dad, he felt so weak, he requested to wait in the car until the stair lift was finished. Thank you Matt, for working quickly in hot weather conditions to finish the installation. Thank you also for taking time to explain everything to my parents and for assuring my Dad made it inside safely. Matt, Thank you for going above and beyond! This stair lift has been a blessing for sure. We are very grateful to you and Mission Health + Home. This was truly a Great Experience. Matt, We can not Thank you enough! My sincere appreciation /gratitude / thanks!!
13:00 20 Jun 20
I got one of the owners, Jonathan, when I called and he was so friendly. We needed a stair lift sooner than later and we got one within a few days. Axel, who came to install it was so trustworthy that we went to another part of the house for lunch while he was working on it. He was friendly and easy to work with as well and did a great job teaching us how to use it safely. I'd give 10 stars if I could!
12:15 24 Jul 20
Jonathan and the team were amazing! Jonathan went out of his way to ensure that we were set up in time- he rushed delivery to meet our unexpected deadlines and came out numerous times to ensure everything was all set. He was highly responsive and professional. The team went above and beyond and I would highly recommend!
16:18 26 Jul 20
Jonathan and his team went above and beyond to help us in a huge time of need for my mom's safety! I am truly grateful for all of their excellent customer service, guidance, help, kindness, and understanding of our urgent need. From the beginning to the end, they far surpassed all of my expectations!
01:35 31 Jul 20
Great service and very knowledgable. I've used Mission Home + Health a number of times over the last few years and they have always done a great job.
19:31 28 Aug 20
Excellent experience in all respects. Jonathan and installer Axel were extremely courteous, professional, prompt and delivered on all aspects of the process. I would highly recommend them.
21:15 10 Sep 20
A difficult to clime set of stairs was removed and a lift was installed to replace them. The installation was installed in a timely manner by a GREAT set of workers. I highly recommend Mission Health and Home!
19:31 03 Oct 20
Jonathan and the Mission Health + Home crew (Allen , Axel , Mike and Chris ) are excellent people who do excellent work with the highest respect and professionalism for all involved . I needed a wheelchair ramp with an automatic door for my home due to my mobility needs and their design is perfect . I have my independence now. No hesitation whatsoever to recommend them to anyone . Thank you from the bottom of my heart.
22:22 26 Oct 20
I had Matt Hardwick and Axel Santiago come on 10/22. They installed the Joerns Hoyer lift for me in about 3.5 hours. They both were extremely professional and easy to work with. They were respectful of our space at the house and had no problems installing the lift. They took the time to show everything about the unit-how it worked, the controls, the system readouts and explained what to do if there were problems, along with giving a couple of helpful hints that they've found have worked with others in a similar situation as mine to ensure the unit works at its best. Both were very friendly and helpful and extremely easy to work with. The lift works flawlessly and I couldn't be happier with it and with the service I received.
12:55 23 Nov 20
Jonathan and Allan were great to work with. They were efficient and kept us informed throughout the entire project. The Mission team was easy to work with, respective of our home and very happy with the end result. Thank You Again!
22:03 01 Dec 20
Jonathan,Allen and the team did a fantastic job on my shower project ,we could not be more happy with the outcome !!! Working with mission health + home was the best ,i will recommend the to every one i know 👍 sincerely lucas macnaughton.
01:10 05 Jan 21
I am very happy with the product and use it every day. Axel worked with me patiently til I had worked out the best fit for my curcumstance. Thank you for your support..
17:09 07 Jan 21
Everyone at Mission Home and Health was so pleasant and easy to work with. They converted my small powder room into a large space and added a handicap accessible shower in under 3 weeks.They are innovative, creative and listened to my needs throughout the whole process.I recommend them highly.
19:58 13 Jan 21
We needed a bathroom doorway widened to enable my husband to access with his wheelchair. We were recommended through Home Advisor and were happy we found them. Jonathan contacted us promptly and came to access what we needed. He explained what they would do and gave a quote. They started the work as soon as possible and all of the workmen were very professional. They explained what they were doing as they went along and conferred with us if they had questions. They were pleasant and even installed grab bars for me that we hadn't gotten to.I would recommend them to anyone.
22:28 02 Feb 21
I am a provider who has been working with Joe to get wound vacs for several of my patients after not seeing as much improvement as I would have liked with other systems. I switched these patients over to the Mission wound vacs and noticed better wound healing, and that nursing would correct any issues with the pump since it was easier for them to navigate, instead of turning the system off for days. Joe was amazing with ensuring if the nursing homes ran out of supplies that it was promptly delivered to ensure continuation of vac treatment, and that he was on site to educate the nursing staff both on typical shifts and for the weekend/ night staffing. I am very pleased with the ease of use and larger sponge pores with the system and will certainly continue to use them in the future!
21:39 02 Feb 21
From start to finish, the team of Mission Health + Home helped me select and install a ramp for our office. Their team worked within our requirement and limitations to find a quality and affordable option. Great squad!
15:55 03 Feb 21
I have worked with Mission Health for 10+ years. Not only are they a quality driven organization, they are also a compassionate, generous, and client focused group of people. Their knowledge base is exceptional, response time is phenomenal, and attention to detail is beyond compare.I have witnessed their interactions with patients receiving hospice care. A compassionate and client centered approach is of utmost importance in this setting, and it never fails that patients remark about how kind and supportive the Mission staff member was during their visit.This is a company that is too good to be true, but it is! I am very grateful that I have the opportunity to be associated with them and intend to continue that relationship as long as the services they provide are needed in my organization.Marj SmithExecutive DirectorAurora How de Comfort Care Home
16:29 03 Feb 21
Every aspect of our experience with Mission Health + Home was outstanding. I live out of state and needed an expert in aging in place to evaluate my parents’ home because of safety concerns. Matt worked closely with both me and my parents to schedule his visits, provide very detailed information, options/prices, etc. They raved about him - his professionalism, kindness, friendliness and genuine concern for their well being in the house. He kept me updated every step of the way by phone, test and email. There was no hard sell. They are stable in their house for the time being, so we only installed grab bars in the showers and better railings on the staircase, and bought a lift chair/recliner. Everything looks perfect and was done quickly and seamlessly. If we ever need more adaptations for the house, I will contact them without hesitation. Doing this remotely, worrying about bringing strangers into your parent’s home is a huge stress. If this is your situation, you will have no worries with Mission Health and Home. They were awesome!!
15:19 07 Feb 21
The Transitional Care Center at Park Ridge Living Center has been working with Mission Health and Home for I believe 10 years or more now and they are prompt, informative and every staff member is so friendly and helpful! I wish all rental companies were like Mission Health and Home. Joe, Alex, Chris and Dawn are the best! Amazing customer service!
13:47 04 Mar 21
MHH did an excellent job with my bathroom renovation. For better accessibility they converted tub to a shower, added ADA toilet (with arms), grab bars, and a pocket door. Their work and work ethic was very professional, they were always courteous and helpful, and the site was always clean at end of each day during the job. Bathroom works so well now. I definitely recommend them!
08:00 13 Mar 21
The staff at Mission Health & Home were friendly and quick to respond to my needs. They were very responsive to my availability. Matt was immediate in arranging a convenient time, he was respectful in updating his arrival time the day of service, offered me options that were available. I had 2 grabbers placed by an entry door. Matt made sure they were securely placed to allow for strong force being applied to them. He was a joy to meet, he was receptive to our needs. He worked efficiently and left the work area as neat as when he arrived.
19:34 12 Apr 21
I could not be happier with the experience with Mission Health and Home. When I contacted them about the possibility of a chair lift installation for my mother (age 96), Matt was very professional, asked important questions, and reinforced my thought that this was a good move for our home. He offered me a "gently used" Bruno which saved us money. We were given all new rail and batteries. The best part is, that when we no longer need it, it can be taken back at a percentage of the purchase price. On installation, the two men who came were professional, courteous, and efficient. They gave me complete instructions and a demonstration, and told me when it was time to call them. Everyone I had contact with was wonderful. My Mom loves the lift, can operate it herself, once we get her seated, and it makes going up and down the stairs so much safer for her. I highly recommend working with Mission Health and Home for all your needs.
16:28 21 Apr 21
Loved them! They are very understanding and well informed on customizing for disabilities. The ramp was installed in so quickly and efficiently. The installers were pleasant, quick and able to make adjustments so that there would be no interference with the doors or carpet. I also had a chance to meet with Matt, Alan and Jonathan about bathroom and they had so many great ideas to make my dad’s homecoming accessible for him. Would highly recommend!